Refund policy

Event Cancellations

If for some reason you are unable to attend an event you have booked into, please let us know as soon as possible.

For all Morwell Events/Classes:

Cancellations up to 21 days before event

If you cancel your attendance at least 21 days prior to the event you will be given a full refund, or changed to a future event of same value.

Cancellations up to 7 days before event

If you cancel between 7 & 21 days before, you will be charged a $15 administration fee. You may transfer the remaining value (amount paid less administration fee) to another event, to be used within 12 months of the date payment was received. You will not receive a refund.

Cancellations within 7 days of class commencement

If you cancel within 7 days of the event, you will be charged 50% of the fee. You may transfer the remaining value (half of the value paid) to another event, to be used within 12 months of the date payment was received. You will not receive a refund for the class fee paid.

Cancellations within 2 days of class commencement

If you cancel within 48 hours days before start date, you will not receive a refund, transfer, or credit.

Handmade Craftery Retreat 2026 Cancellations:

Cancellations on or before 30 November 2025 will receive a full refund of monies paid.

Cancellations between 1 December 2025 and 29 April 2026 will have monies refunded, less the $100 booking deposit.

Cancellations after 30 April 2026 are non-refundable unless a replacement person can take your place.

Product Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at handmadehaven@aussiebb.com.au.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Australia, shipping your goods may take longer than expected.

You can always contact us for any return questions at handmadehaven@aussiebb.com.au.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Certain types of items cannot be returned, like custom products (such as special orders or personalised items).

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at handmadehaven@aussiebb.com.au.

Note: We will cover the cost of postage for damaged or faulty items. If items are returned for change of mind then you will need to cover the cost of postage.